Refund Policy

1. Payment: PayPal/Credit Card

2. Shipping: After the payment is confirmed, it takes 7-10 workdays to arrive. 

3. Refund: You can ask for a refund after 30 days of purchasing. But we would be appreciated that if you could tell us the reason.

Email: customer@cooghi.com

4. Warranty: 24 months warranty. 

5. FREE OF CHARGE: DEFECTIVE PRODUCT (MATERIAL OR WORKMANSHIP)

6. NOT FREE OF CHARGE: 

  • Damage, accidental or otherwise, to the product while in the possession of the consumer and not caused by a defect in material or workmanship;
  • Damage caused by incorrect assembly of the product;
  • Damage caused by accident, misuse, neglect, theft, tampering with or failure to follow the care and special handling provisions in the Instructions;
  • Damage caused by repairs or alterations of the product by anyone other than an authorized COOGHI dealer or COOGHI brand;
  • Damage caused by normal wear and tear;
  • Any other cause not arising from defects in material and workmanship;
  • The product being used in a manner other than for recreational purposes;
  • The product being rented or used for commercial purposes;
  • The product is being used by riders weighs over the maximum weight listed on the product.