Shipping & Return Policy

Shipping Policy:

Usually the international logistics we choose is DHL, FEDEX, UPS, or USPS, etc., which are more common. Home delivery.

Generally, we will arrange your package within 12 hours, and you will receive the tracking information within 24 hours.

You can contact us anytime: cooghibike@gmail.com

We have a lot of products in our warehouse in the United States. Generally speaking, customers in the United States will sign for delivery 3-5 days after placing the order. Customers from other countries and regions generally need 7-10 days to sign for delivery. 

 

Tax Policy:

We offer free shipping to most countries around the world. However, since each country’s tax policy is different, we cannot control it. Some countries are tax-free to a certain extent, such as the United States, Australia, Singapore, etc. For other countries, you may need to pay a small amount of import tax when your product reaches the customs department. The logistics company will contact you for the specific tax amount. 

 

Refund Policy:

You need to send back the product you purchased by yourself. If it is not the product itself that causes you to want to return it, you will be responsible for the shipping costs incurred by sending the product back. After you contact us, we will send you the specific return address. 
Email: cooghibike@gmail.com     WhatsApp: +86 13378418579

Once your returned product is received by our product department, we will process a full refund for you. The refund will be returned to the account you previously paid for.